Global Corrective
Action System for large corporations |
Company
Profile:
-
A major producer of electronics
and computer accessories
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Has over 130 suppliers from areas
around the globe
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Several facilities also located
in the US, UK, and Australia
Issues:
-
Prior to employing QIT Corrective
Action Management System, Company A employed a MS
Access based CAR system
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Entailed very long paper trails
-
Prolonged communications and an
inconsistent process flow
Details...
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Customer Complaints/Nonconformance Management System
for international businesses |
Company
Profile:
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A major US household product
manufacturer
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Has 8 manufacturing facilities
in China
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Two Call Centers in the US and
UK
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150 OEM suppliers in China Mainland,
Taiwan, Hong Kong and Malaysia
Issues:
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QA Dept. issued 100- 150 CARs
internally and to OEM suppliers yearly to resolve
customer/consumer complaints
-
Most of the issues were being
resolved in a 60-90 day period. Some of the issues
were falling through the cracks
-
Although most of the issues were
reported resolved, customer returns with similar
failure modes were found again and again
-
Prior to employing QIT Customer
Complaint Management system, the company used a
database designed around Lotus Note to management
customer complaints
-
Very long paper trails
-
Prolonged communications and an
inconsistent process flow
Details...
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Global Supplier Chain Management System for OEM/ODM
businesses |
Company Profile:
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Hardware supplier
-
Has a engineering development
center in Germany
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Has more than 120 suppliers in
Asia
-
Has thousands types of products
Issues:
-
It was very difficult for the
Engineer Dept. in Germany to control all the inspection
standards and communicate with the Asian inspection
team on engineering changes
-
The inspection team in Shanghai,
China found it difficult to use up-to-date inspection
standards
-
Too much manual data manipulation
for all inspection records
-
Unacceptable and lengthy problem
solving cycle and deviation approval process
Details...
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Corrective Action System for small
businesses |
Company
Profile:
Issues:
-
QA Engineers issued 30 CARs internally
and 10 CARs to suppliers every year
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Limited resources for quality
and ISO9000 activities
-
Difficult to track and share supplier
performance for two different locations
Details...
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Safety Audit Management
System for air carriers |
Company Profile:
Issues:
-
Safety Manager issued more than
60 CARs each year, and used a manual tracking system
to handle all CARs
-
Lots of the CARs were lost track
due to:
-
large system coverage and
limited resources
-
inept feedback and follow-up
process
-
no prioritization system for
CARs
Details...
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Safety Management System for small businesses/hospitals
|
Company Profile:
Issues:
-
The growing need of having to
manage all corrective actions from three different
locations
-
Needed to track all issues on
a simple platform
-
Needed to have a knowledge base
of all issues and have new employees learn from
those previous issues
Details...
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